Published: Acme Building Materials Case Study
Jun08

Published: Acme Building Materials Case Study

We are proud to announce that SEAS Inc. has published the Acme Building Materials Case Study to the Apple Book store on May 31, 2014. View the iTunes page here. The book is available for download to your iPad or Mac iBooks application free of charge.  The book has an introductory video and several interactive components that facilitate learning. SEAS launched the Case Study on May 15, 2013 by developing problem text for a fictitious company called Acme Building Materials, the original post can be found on this link.  SEAS selected a handful of members to provide thought leadership to solve the business problems facing ABM and develop an answer key. The simulation exercise has been a rewarding experience for the participants and we believe the answer key adds substantial insights to a methodical way to solve complex business problems similar to ABM’s.  The answer key progresses through a structured method to identify all the problems facing ABM and evolves an answer key with the following sections: Executive Summary – Includes cost-benefit analysis with $7M ROI of $1.8M spend, $5M in increased Revenues and $2M in Cost Reduction Situation Analysis – Demonstrating a structured method for identifying and focusing on the problem domain Innovation & Strategy Assessment – Demonstrating the health check of Strategy & Innovation with a roadmap People Assessment – Demonstrating the health check assessment for people & change management with a roadmap Enterprise Architecture Assessment – Demonstrating the health check assessment for EA with a roadmap ABM Turn-Around Roadmap – Demonstrating a comprehensive 2-year roadmap, 3 phases, 3 disciplines, and 2 work-streams: strategic and tactical SEAS thanks the authors, contributors, reviewers, and editor of this case study for their outstanding efforts. Those individuals have put in numerous hours pouring over the information, analyzing, questioning, and developing the answer key. Special thanks to Jeffrey Phillips, VP of Marketing at OVO, for writing the book’s foreword. Jeffrey shares his insights on Innovation and Change Management and the importance of managing change holistically. We hopes that you find the case study insightful and would love to hear from you. We encourage you to rate the book and write a review on the Apple Bookstore. You can also share your thoughts on our LinkedIn group. Happy...

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SEAS Inc. and OAGi in formal Collaboration Talks
Feb27

SEAS Inc. and OAGi in formal Collaboration Talks

SEAS has formally engaged with the Open Applications Group Inc. (http://www.oagi.org/) in collaboartion discussions for joint research in the areas of Integration and Service Oriented Architecture (SOA). The discussions center around 2 main areas: 1) Offering thought leadership and access to research of both organizations to members of SEAS and OAGi 2) Leveraging SEAS’ Case Study platform and method to conduct R&D for a real-world case study that articulates the business value of Integration and SOA. About OAGi: The Open Applications Group is a 501(c)(6) not-for-profit open standards development organization. Founded in 1994, The Open Applications Group Inc. (the OAGi) is organized to promote business process interoperability for both inter & intra enterprise business processes and to encourage the creation of and/or create and endorse one or more standards to assist organizations in achieving connectivity and multiple-source integration of inter & intra enterprise business processes.visit OAGi:...

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ABM Case Study Presented at ACMP MENA Conference
Feb13

ABM Case Study Presented at ACMP MENA Conference

The Association of Change Management Professionals (ACMP) MENA region hosted its forth annual conference in Dubai on February 4-6, 2014.  This year’s conference theme was “Manage Change: Achieve Success”.  It brought together Change Management experts and professionals to share experiences, network and learn from each other and from exports in the field. It was my privilege during the conference to present a paper on “Managing Organizational Change”.  The case study that we have been working through as the SEAS’ Consulting Team was showcased during my presentation.  During the session, participants also had the opportunity to complete an analysis of their own organization’s culture, which enriched the learning and created interesting discussions and debates that continued following the presentation. To download an excerpt of the presentation, click...

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ABM Case Study – Change Management Approach
Dec19

ABM Case Study – Change Management Approach

During the Situation Analysis phase of the ABM Health Check Engagement Simulation, the Change Management team focused on developing a good understanding of the human capital and change related concerns.  Out of the 51 clarified concerns related to the ABM case study, 23 concerns were People related including retention, high employee dissatisfaction, poor communications, unstructured performance management processes and almost non-existent employee development and succession planning practices.  The 23 concerns were classified by seriousness, urgency, and growth and the top concerns were identified and prioritized. Due to the high number of concerns and the limited resources that ABM would have to address all the concerns at once, the Change Management team decided to take a more holistic approach to the analysis and step back to build an overall current state picture of the organization before diving into making any  recommendations or developing the roadmap.  The method that the Change Management team will be using for this holistic approach is the “Competing Values Framework” developed by Kim S. Cameron and Robert E. Quinn.  This framework focuses on “Culture” and provides a very good tool to help organizations analyze their current culture type and define the desired culture that will work for them to turn around their organization and achieve success. According to the Competing Values Framework, there are four major culture types: Hierarchy, Market, Clan, and Adhocracy.  The more an organization’s dominant culture matches with its leadership styles, management roles, human capital practices, and quality management strategies the more effective and successful the organization is.  The other finding of Cameron’s and Quinn’s research is that organizations tend to go through cultural changes as they grow and mature.  To the extent that an organization can define its desired future culture, this change can be more methodical and organized as opposed to what ABM is currently experiencing. In order to develop a roadmap and a set of recommendations for ABM, the Change Management team will start with a cultural analysis using the “Organizational Cultural Assessment Instrument” developed as part of the Competing Values Framework.  This assessment will be completed by ABM’s board of directors and will define each board member’s perspective on the current culture and desired culture for ABM.  Taking into consideration the agreed upon desired culture, the Change Management team will then work through the top concerns and develop a roadmap that addresses these concerns in a way that allows ABM to reach their desired culture.  The output of the cultural assessment can also be used by members of the SEAS’ Consulting Team in the Strategy & Innovation stream and the Enterprise Architecture...

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ABM Case Study – Strategy Approach Update
Dec13

ABM Case Study – Strategy Approach Update

While developing the strategy of any enterprise, the current-state analysis is one of the key inputs to determine where the enterprise stands. The strategy formulation begins with strategic intelligence gathering and analysis of markets, competitors, technology, and past performance. This provides an information base for strategic decision-making, a common vision for the future, and a profile of the environment in which strategic decisions are made. Typically, the PESTLE and SWOT techniques are used to identify the external and internal issues, challenges and opportunities for an organization. For the ABM Case Study, the Kepner-Tregoe’s Situation Analysis method was used to identify and analyze the issues the organization has been encountering over the years. The Situation Analysis helped the team clarifying the concerns and identifying the actions required along with the seriousness and urgency of the identified concerns. The team initially categorized the next best actions under the headings of strategy & innovation, business, process and people. However, it was soon realized that a strategy layer needs to be built between ABM concerns and the next best action as no measurement criteria was built to determine the success of the next best actions. The absence of a formal ABM strategy was also highlighted in the Situation Analysis. The team agreed to use the Balanced Scorecard Approach to derive the enterprise objectives from the concerns and challenges identified during the Situation Analysis. The Balanced Scorecard Approach can be leveraged for strategy cascading by using top-down approach. At the same time, the same approach is used for the strategy implementation by adopting bottom-up implementation. The bottom-up approach is more about showing the cause-and-effect relationship among all the four perspectives (resources, processes, customer & financial) of Balanced Scorecard. The Situation Analysis indicates that the root cause of the ABM problems more about resources. This includes, low employee motivations & satisfaction resulting in key executives leaving the organization, unavailability of core decision support and report capabilities and learning & growth opportunities. Once the organization makes gains in these areas it will improve the internal operations including the innovation management, change & communication management, capacity planning and customer management etc. The capabilities enhancement in the resource and process areas will have direct and positive impact on the customers (image, satisfaction, loyalty) that will result in financial stability and growth. The team will continue finalizing the organizational objectives, KPIs, critical success factors and initiatives for short, medium and long...

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ABM Case Study Enterprise Architecture Stream
Dec11

ABM Case Study Enterprise Architecture Stream

SEAS consulting team has completed  Situation Analysis (SA) with 51 clarified concerns related to ABM case study. The teams has identified multiple problems in the current ABM business which are related to people, process, information and technology areas. An Enterprise Architecture stream has been setup to take responsibility for  further in depth analysis from EA perspective and in this regard EA stream has selected TOGAF  9.1 as a framework to develop architectural artifacts. The issues faced by ABM currently are mostly related to the overall operating mechanism, structure of the organization and IT automation of the business. Following are the problems explained in details from EA perspective: ABM Operating Mechanism: ABM has some major issues related to business processes being followed by its departments. In many departments processes are executed on an ad-hoc basis, this is due to the fact that none of the processes have been documented and no availability of Standard Operating Procedures SOP for any department. For architects, this element is one of the major issues due to which ABM is not able to sustain its operation and is the main cause of disconnect between different business functions. Organization Structure: Even though ABM organization structure has the core departments to run the business but these departments are also performing support functions as well. Functions like Project Management, Demand Management, Innovation Management e.t.c ideally should be separate departments to provide support related inputs functions mentioned. Architects believe that the current organization structure needs revamp by introducing new business units to increase the overall efficiency ABM operation. IT Automation: Another area of high concern for architects is the use of technology to support business functions. After having a session with the board, it was highlighted that ABM is mostly using excel sheets to support their activities such as , sales forecasting ,production schedules, customer management and product cataloguing. On the other hand there is only one known IT system being used by Finance and that is Oracle Financials. From EA perspective, IT is core enabler for business’s smooth and sustainable operation. In the light of above issues , it is understood that the reason of not having crucial information available to the right stakeholder is due to the lack of business process automation and for the automation, business processes have to be documented and owned by the rightful owner. The approach which EA stream has defined , utilizes the TOGAF 9.1 Architecture Development Method ADM. There are multiple artifacts which are required to ensure a proper development of the architecture but for the problem on hand, EA stream has identified list of artifacts from ADM and will be...

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